Voice logging tape conversion is a critical service for organizations that have legacy voice recording systems, such as those that record a broker-dealer trading securities or busy call centers that handle highly regulated information, as they were extensively backed up onto backup tapes. The tapes most commonly used were not particularly robust enterprise level tape systems. The systems commonly included a central server that managed and recorded multiple voice channels, with phone calls being backed up in a multiplexed fashion onto tape. It is not uncommon to have hundreds of thousands of calls recorded onto these tapes. The complexity of these older systems is why many people are considering a voice logging tape conversion service to modernize their voice logs.
More modern management of voice calls use formats like .WAV files, which can be digitally indexed and searched, using sophisticated speech recognition software that employs fast and flexible search techniques.
Legacy voice recording systems are often no longer supported, and IT staff are faced the challenging task of providing voice calls for a specific individual for a specific time period, and have no means to either find or produce the calls as a .WAV file for the requestor.
S2|DATA’s voice logging tape conversion service does exactly that. We handle voice logging tapes from legacy systems, such NICE and Verint Systems. We match call records to original users, decompress the voice calls, extract metadata from the call files, including trailer and footer logs, in addition to determining and removing silent periods, and convert the original file into a format that is universally handled by review platforms such as .WAV files.
We can offer:
- Voice logging tape conversion that targets specific calls
- Management of the legacy systems
- Creation of a fast accessed new system with all calls producible at the click of a button
Call an S2|DATA expert to discuss your requirement
